For each scenario below, decide: Approve, Decline, or Escalate to Legal / Board. Then see the rationale.
Section Quiz
Q1. A retailer wants to use facial recognition at store entrances to identify previously banned customers automatically and alert security. What is the correct decision?
Q2. A financial services firm wants AI to automatically send credit limit reduction notices to customers whose AI-assessed risk score crosses a threshold — without human review before sending. What is the correct decision?
Q3. A logistics company wants to use AI to monitor driver behaviour (speed, route deviation, idle time) and produce weekly performance reports reviewed by line managers before any HR action. What is the correct decision?
Q4. A B2B company proposes using AI to generate personalised sales outreach emails to prospects, including synthesised anecdotes about the prospect's company pulled from public sources. Legal has approved. What factor should trigger further scrutiny?
Q5. An insurer proposes scoring customers' "emotional vulnerability" from call recordings, to decide who to call at renewal and how to negotiate down discount requests. What is the correct decision?
Q6. A recruitment platform is configured to automatically reject applicants above a certain age, with no human review — echoing the iTutorGroup case (EEOC, 2023). What is the risk?
